1. Who We Are
This Privacy Policy explains how Send More Sales, LLC ("Send More Sales," "we," "us," or "our") collects, uses, and shares personal information when you visit our website, use our AI chat and planning tools (the "Platform"), or work with us as a client.
If we handle personal information about your customers while providing services to your business, we do so on your behalf and under your instructions. In that case, your own privacy policy also applies to those customers.
2. Information We Collect
Information you give us
- Contact details, such as your name, email address, phone number, and business name.
- Business details you share in our chat, forms, or calls, such as your industry, service area, revenue goals, budget, and current marketing.
- Billing information. Payments are processed by our payment provider; we do not store full card numbers.
- Account logins or access you grant us to platforms like Google Business Profile, ad accounts, or your website.
- Messages, chat transcripts, emails, and support requests.
Information collected automatically
- Device and usage data, such as IP address, browser type, pages visited, links clicked, and referring site.
- Cookie, pixel, and similar tracking data (see Cookies and Tracking below).
- Call tracking data, such as the caller’s phone number, call time and length, the ad or source that led to the call, and, where enabled, call recordings and transcripts.
Information from others
- Public business data and third-party marketing data (for example, search, review, and competitor data) used to build your analysis and plan.
- Performance data from platforms connected to your account, such as Google Ads, Meta, and your CRM.
3. How We Use Information
We use personal information to:
- Run your free analysis and create your marketing plan.
- Provide, manage, and improve our Services and Platform.
- Respond to questions and connect you with our team.
- Track and report on calls, forms, and clicks so you can see what is working.
- Send service messages, appointment reminders, and, with your consent, marketing emails and texts.
- Process payments and keep business records.
- Detect fraud, protect our systems, and comply with the law.
4. AI Chat and Voice Tools
Our Platform uses AI chat and voice assistants. When you interact with them, what you type or say is processed by our systems and by AI service providers we use to generate responses. We do not allow these providers to use your information to train their own public models where we can control that setting. Do not share sensitive information, such as Social Security numbers, health information, or full payment card numbers, in a chat. You can ask to speak with a human at any time.
5. Calls and Call Recording
Calls to our tracking numbers, and calls answered by our AI or team on behalf of our clients, may be recorded and transcribed for quality, training, lead tracking, and reporting. Where required, callers will hear a notice that the call may be recorded. If you do not want to be recorded, you may end the call and contact us by email instead.
6. Text Messages (SMS)
If you provide your mobile number and agree to receive texts, we may send messages about your inquiry, appointments, account, or offers. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.
We do not sell, rent, or share mobile phone numbers or text messaging consent with third parties or affiliates for their marketing purposes. Information may be shared with service providers who help us deliver messages, such as our texting platform and phone carriers, only for that purpose.
7. Cookies and Tracking
We and our partners use cookies, pixels, and similar technologies to keep the site working, understand how visitors use it, and measure and improve our advertising. These may include:
- Google Analytics to understand site traffic. Learn more or opt out at tools.google.com/dlpage/gaoptout.
- Google Ads conversion tracking and remarketing.
- Meta (Facebook) Pixel for ad measurement and remarketing.
- Call tracking scripts that show a unique phone number by traffic source.
You can block or delete cookies in your browser settings, and you can manage ad preferences through Google Ad Settings and Meta’s ad preferences. Blocking cookies may affect how parts of the site work.
8. How We Share Information
We share personal information only as described here:
- Service providers who help us operate, such as hosting, AI, CRM, payment, email, call tracking, and texting providers. They may use the information only to provide services to us.
- Advertising and analytics platforms such as Google and Meta, as described in Cookies and Tracking.
- Our clients, when we collect leads, calls, or messages on their behalf.
- Legal and safety reasons, when required by law or to protect rights, property, or safety.
- Business transfers, if we are involved in a merger, sale, or similar transaction.
We do not sell your personal information for money. Some use of advertising cookies may be considered "sharing" or "targeted advertising" under certain state laws; see Your Choices and Rights below.
9. How Long We Keep Information
We keep personal information for as long as needed to provide the Services, keep accurate business and tax records, resolve disputes, and meet legal requirements. Call recordings and chat transcripts are generally kept for up to 24 months unless a client requests a different period or the law requires otherwise. When no longer needed, we delete or de-identify it.
10. How We Protect Information
We use reasonable administrative, technical, and physical safeguards, such as encrypted connections, access controls, and trusted providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
11. Your Choices and Rights
- Marketing emails: use the unsubscribe link in any marketing email.
- Text messages: reply STOP.
- Cookies and ads: use your browser settings and the opt-out tools listed above.
Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, to receive a copy of it, and to opt out of targeted advertising. To make a request, email us at support@sendmoresales.com. We will verify your request before acting on it and will not treat you differently for exercising your rights. If we deny your request, you may appeal by replying to our response.
12. Children’s Privacy
Our website and Services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.
13. Links to Other Sites
Our website may link to other sites, such as Google, Facebook, and review sites. We are not responsible for their privacy practices, so please review their policies.
14. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will change the effective date above. If changes are significant, we will post a notice on our website or contact clients by email.
15. Contact Us
Questions or requests about your privacy? Contact us:
Send More Sales, LLC
44824 W Paitilla Ln, Maricopa, AZ 85139
Email: support@sendmoresales.com
Phone: (480) 934-6039