1. Agreement to These Terms
These Terms of Service ("Terms") are a binding agreement between you and Send More Sales, LLC ("Send More Sales," "we," "us," or "our"). They apply to your use of our website, our AI-powered chat and planning tools (the "Platform"), and any marketing services we provide to you (the "Services").
If you use the Platform or Services on behalf of a business, you confirm that you have authority to accept these Terms for that business, and "you" refers to both you and the business. If you do not agree, do not use the website, Platform, or Services.
2. Our Services
We provide done-for-you digital marketing services for local businesses. Depending on your plan, Services may include website design and updates, conversion optimization, local and organic SEO, generative engine optimization (GEO), Google Search Ads, Google Local Service Ads, Facebook and Instagram advertising, review generation, business listings management, AI chat and voice bots, CRM setup, call tracking, and reporting.
The specific services, deliverables, timelines, and fees for your account are described in your marketing plan, proposal, or order form (your "Plan"). If your Plan conflicts with these Terms, your Plan controls for that item.
3. Free Analysis and Marketing Plan
We may offer a free business analysis, gap analysis, and 12-month marketing plan through the Platform. You are not required to purchase anything to receive it. The free analysis is provided for informational purposes and is based on the information you provide, third-party data, and our models.
4. Projections Are Estimates, Not Guarantees
Revenue projections, lead estimates, cost-per-client estimates, rankings, and other forecasts we provide are good-faith estimates based on available data at the time. They are not promises or guarantees of any specific result.
Marketing results depend on many factors outside our control, including your market, competition, pricing, reviews, how quickly you answer and follow up with leads, your sales process, seasonality, and changes made by Google, Meta, and other platforms. We do not guarantee any particular number of leads, calls, sales, revenue, search ranking, or return on investment.
5. AI-Powered Tools and Human Oversight
Our Platform and Services use artificial intelligence to analyze data, create content, and automate tasks such as chat and voice responses. Our team supervises this work, but AI-generated output can contain errors. You are responsible for reviewing and approving content that is published under your name, including ad copy, website content, and review responses, and for letting us know promptly about anything that is inaccurate.
You may request to speak with a human team member at any time using the "Talk with a human" option in the Platform or by contacting us.
6. Your Responsibilities
To help us deliver the Services, you agree to:
- Provide accurate, complete, and current information about your business, services, licenses, pricing, and service area.
- Give us timely access to the accounts, logins, and assets we reasonably need (for example, Google Business Profile, ad accounts, website hosting, and CRM).
- Respond to approval requests and questions within a reasonable time. Delays on your side may delay results.
- Ensure your business, offers, and claims comply with the laws and licensing rules that apply to your trade.
- Have the rights to any logos, photos, text, and other materials you give us, and allow us to use them to perform the Services.
- Answer and follow up on the leads and calls the Services generate.
7. Fees, Billing, and Ad Spend
Service fees are listed in your Plan and are billed monthly in advance. By providing a payment method, you authorize us to charge it on a recurring basis until your Services are canceled.
Advertising spend is separate from our fees. Unless your Plan says otherwise, ad budgets for Google, Meta, and other platforms are paid directly by you to those platforms, or reimbursed to us if we pay them on your behalf. We are not responsible for charges made by ad platforms under their own terms.
If a payment fails or is more than 10 days late, we may pause the Services (including active ad campaigns) until your account is current. Fees already paid are non-refundable except as required by law or as stated in your Plan. We may change our fees with at least 30 days’ written notice.
8. Term and Cancellation
There is no long-term contract. Services continue month to month until canceled. You may cancel at any time by giving us 30 days’ written notice by email. You will be billed for Services through the end of the notice period.
We may suspend or end the Services immediately if you fail to pay, breach these Terms, ask us to do something unlawful or misleading, or behave abusively toward our team. We may also end the Services for any reason with 30 days’ written notice.
When Services end, we will stop active work and help hand over account access as described in the next section.
9. Ownership and Account Access
- Your materials. You keep ownership of the content, logos, photos, and data you provide to us.
- Your accounts. Ad accounts, Google Business Profile, analytics, and similar accounts set up for your business belong to your business. We will transfer or remove our access when Services end, once your account is paid in full.
- Deliverables. Once you have paid all fees owed, you own the final, client-specific deliverables we create for you, such as your website content and ad copy.
- Our tools. We keep all rights to our Platform, software, AI models, templates, processes, reports format, and know-how, as well as any third-party tools we license (such as website builders, call-tracking numbers, chat and voice bot software, and CRM systems). Access to those tools ends when Services end unless your Plan says otherwise.
- Portfolio use. We may describe your business as a client and share anonymized or aggregated results, unless you ask us in writing not to.
10. Third-Party Platforms
Many Services run on platforms we do not control, including Google, Meta, Yelp, Apple, Bing, website hosts, CRMs, and phone carriers. Your use of those platforms is subject to their own terms and policies. We are not responsible for their outages, policy changes, account suspensions, ad disapprovals, ranking changes, or decisions they make about your business.
11. Calls, Recordings, and Text Messages
If your Plan includes call tracking, call recording, AI call answering, or text messaging, you agree that:
- You will tell us about any legal limits that apply to recording or messaging your customers, and you authorize us to play recording notices and disclose AI use where required.
- You are responsible for having proper consent before we send marketing texts or make marketing calls to your customers or contacts on your behalf.
- Recipients can reply STOP to opt out of text messages and HELP for help. Message and data rates may apply. Message frequency varies.
See our Privacy Policy for how we handle call and message data.
12. Acceptable Use
You agree not to use the website, Platform, or Services to:
- Break any law or regulation, or violate the rights of others.
- Promote false, misleading, or deceptive claims, including fake reviews or reviews written by you, your staff, or us posing as customers.
- Send spam or contact people without the consent the law requires.
- Attempt to copy, reverse engineer, scrape, overload, or interfere with the Platform.
- Upload malware or content that is unlawful, infringing, or harmful.
13. Confidentiality
Each of us may share non-public information with the other, such as business data, pricing, and account details. We each agree to use the other’s confidential information only to perform under these Terms and to protect it with reasonable care. This does not apply to information that is public, already known, independently developed, or required to be disclosed by law.
14. Disclaimers
The website, Platform, and Services are provided "as is" and "as available." To the fullest extent allowed by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Platform will be uninterrupted or error-free.
15. Limitation of Liability
To the fullest extent allowed by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost data, even if advised of the possibility. Our total liability for any claim relating to these Terms or the Services will not exceed the fees you paid us for the Services in the three (3) months before the event that gave rise to the claim.
Some jurisdictions do not allow certain limits, so some of these limits may not apply to you.
16. Indemnification
You agree to defend and hold harmless Send More Sales and its owners, employees, and contractors from claims, losses, and costs (including reasonable attorneys’ fees) arising from the materials you provide, your products or services, your claims to customers, your lack of required consent for calls or texts, or your breach of these Terms or the law.
17. Governing Law and Disputes
These Terms are governed by the laws of the State of Arizona, without regard to its conflict-of-law rules. Before filing a claim, each party agrees to try to resolve the dispute informally by contacting the other in writing and allowing 30 days to work it out.
If it cannot be resolved informally, any lawsuit must be brought in the state or federal courts located in Maricopa County, Arizona, and both parties consent to that jurisdiction and venue. Either party may bring a qualifying claim in small claims court.
18. Changes to These Terms
We may update these Terms from time to time. When we do, we will change the effective date above and, for material changes, notify active clients by email at least 15 days before they take effect. Continuing to use the Services after changes take effect means you accept the updated Terms.
19. General
These Terms, together with your Plan and our Privacy Policy, are the entire agreement between us about the Services. If any part is found unenforceable, the rest stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent. Neither party is responsible for delays caused by events beyond its reasonable control. Notices may be given by email to the addresses on file.
20. Contact Us
Questions about these Terms? Contact us:
Send More Sales, LLC
44824 W Paitilla Ln, Maricopa, AZ 85139
Email: support@sendmoresales.com
Phone: (480) 934-6039